Answers to frequently asked questions
We are here to answer any of your questions, simply get in touch. In the meantime here are some questions that might help you.
1How often should I get my windows cleaned?
Everyone has their own preferences, there is no set amount of time which you should have a clean but the longer you leave it the more dirty the windows become. Generally speaking, our regular Gloucester window cleaning rounds are completed on a monthly basis, this maintains your lovely windows throughout the year and you know exactly when your due as visits are regular & reliable.
2Do you clean the window frames?
Would you want really nice shiny windows but dirty frames? No, I didn’t think so! We make sure your frames get cleaned along with the ledges and the glass every single visit. Also you could include extras such as the doors, as long as they are PVC and also any cosmetic PVC that can be cleaned. We like to make your home sparkle.
3How do I pay?
Do you have a busy active lifestyle, work away from your home?. You may not keep cash in the house. Paying is so easy with Go-Cardless. This direct debit system takes care of all the payments for you. Other payment options include BACS or cash.
4Do you clean the insides?
Yes, inside cleaning is an optional extra. We tend to use traditional methods for inside glass such as applicator and squeegee or a pump up sprayer and cloth to polish the glass clean.
5What chemicals do you use in the water?
The water we use is very pure. It has been put through many different filters. The process is called reverse osmosis. We make and store the water and then use it to clean your windows so there are no chemicals or detergents in the water whatsoever. Your windows will dry clear every time.
6Will you leave smears or marks on the glass?
No, you should not get any marks left on the glass, it should dry clear naturally. In the unlikely event there are any marks left you should let us know ASAP and we will pop back and give you a free clean.
7Are you going to dry the windows?
When using a pure water fed pole the glass will be left wet and will dry naturally so there is no need to wipe or squeegee it dry. However there may be times when we use ‘traditional methods’ using a microfibre cloth and squeegee to finish off. If we have used any traditional methods to clean the glass i.e non water fed pole work, your windows will dry clear free from dirt.
8Do you clean in the rain?
Yes, rain water is very similar to the pure water that we use in the cleaning process. We measure something called “TDS” – Total Dissolvable Solids – this is how we can see how pure water is. Gloucester is a very hard water area which means the water we drink from the taps has a very high TDS level. at around 200-300TDS. Ever noticed the lime scale in your kettle? That is a mineral from the water in our taps leaving visable marks. The water we use to clean your windows has had all minerals and impurities removed leaving the TDS extremely low at the level of 000 TDS (PURE WATER) which once dry will leave your glass looking clean and streak free.
Al's Window Cleaning have been cleaning my windows for the last 7 years and have always done a brilliant job. I can rely on them to turn up every 2 months and leave my windows sparkling! I would definitely recommend them to anyone looking for a professional, reliable, affordable window cleaning company. Thanks Al
14:29 23 Nov 17
We are so delighted with the transformation of our very old and dirty patio, we can't thank Al and his team enough! We thought we'd really need a new patio in the very near future but after Al's soft cleaning procedure it truly is as good as new now!!! From now on we'll never let it deteriorate again, we shall always have Al to maintain the high standard that he achieved! We cannot stop looking at it!! Thanks Al. Best wishes, Rob and Vicky West.
15:33 16 Oct 17
Sparkling job! We've had our house since February and had lots of work done so the windows, facia and gutters were filthy. Now they are gleaming. Efficient work and a friendly service.
17:24 15 Nov 17
A reasonably priced, superb service....all delivered with a smile...!Al cleaned all my paths, steps and patio with his new soft clean system. My paths were dangerously slippy but being older I didn't want the mortar to be 'blasted' out. He did the job superbly...all like new! Would highly recommend them.
18:04 16 Sep 17
We had a full window and conservatory valet by the boss man himself. Fantastic job and highly professional. Very much recommend.
15:39 31 Oct 17
I had Al out as my gutter was blocked plus needed my windows cleaned. My gutter is now clear (he sent me a video shoing how blocked it was) and my windows are sparkling. Great service from a really proffessional and friendly company, i'd certainly reccommend Al's to anyone.
12:01 18 Mar 18
Al came and cleaned my gutters and windows. I had no idea how much rubbish was in my gutters! And while I have cleaned my windows it wasn't nearly as good as Al. It was a fast friendly service I couldn't recommend more. But the best bit is my wife doesn't want me to do the windows again!! thanks Al!
22:35 31 Mar 18
Great service and a very reasonable/competitive price. Would highly recommend. Will definitely be having Al and his team on a monthly basis. My home is looking amazing.
06:45 07 Apr 18
Al did a great job with our windows and gutters. His fast, friendly service was excellent. We will continue to use him for our properties and highly recommend his services.
09:42 20 Apr 18
Have been using Al and his team since summer 2017. Always reliable and do an excellent job. Can't recommend highly enough.
18:31 23 Apr 18
Wonderful service from Al and his team - my gutters and facias look excellent and his care and attention to detail means he’s even fixing a minor issue with my gutters. Next job for him is already booked in; my patio! Can’t wait. Great service, great work and will definitely be using and recommending him again.
16:31 07 May 18
Thank you to Al for cleaning the many windows at our village hall, ready for our Real Ale Festival. He came when he said, let me know he was on the way and did a great job. The windows and sills are sparkling clean now.
14:15 23 May 18
Thank you to Als Window cleaning service on a job well done on our windows and clearing our gutters too FANTASTIC and EFFICIENT Get on the dial peoples if you’re after a good team to clean & gleam windows ALs WINDOW CLEANING is the team to call
16:35 06 Jun 18
First time i used Al's yesterday, had a full consultation 3 day before. Agreed price and what I wanted. Clean was very good, minor issue with a leaky hose on the rug, but the guys cleaned it all up and offered me a small discount. Which I wasnt expecting as it was only abit of water and easily dried. All round, so happy I found Al's and looking forward to our next clean soon. Best window cleaner in Gloucestershire!!!
12:23 22 Jun 18
Just had my conservatory roof gutters and windows cleaned - excellent job - friendly staff - will definitely use again - would highly recommend.
05:41 01 Jul 18
Brilliant service and arrived on the day as promised. We have had great difficulty in getting a reliable service - that problem has been resolved - thank you, Alex!
08:27 16 Aug 18
Very friendly and professional. They have done an amazing job on my conservatory. We had previously tried jet washing it, with no joy, but they have left it looking brand new. Thank you.
09:20 30 Aug 18
Very happy with the service - nice, shiny windows and good not to have to worry about ladders on the garden.
16:23 15 Oct 18
Al and his team have delivered a great service, ensuring our windows sparkle. 5 star in all aspects!
08:30 01 Nov 18
I was impressed by Al's enthusiasm and professionalism. Very helpful website, good communication and excellent service at a reasonable price. Highly recommended.
18:53 01 Nov 18
Outstanding window cleaning service from Softwash. In addition to my regular window clean, an additional makeover clean for my conservatory roof. A gleaming transformation!
18:54 02 Dec 18
Called Al and his team in to clean my large rear canopy and also to soft wash my large patio area They’ve done a fantastic job and the soft wash technology made the patio look great again as a traditional jet wash I’d tried myself wouldn’t cut through the dirt and mould Will be calling them back to keep the areas looking their best Thanks guys
11:36 09 Jan 19
I needed gutters cleaned urgently. The service was prompt, thorough and cheerfully done. The cost of all the cleaning was very reasonable. I will use them again this year. I recommend Skyline SoftWash.
17:18 09 Jan 19
Al and his team at Skyline Softwash have been cleaning our windows for several years now. They have also cleaned the rendering on our house, our patio, and they regularly clean our gutters, which are quite high up and a bit of a job! The great thing is they're not just window cleaners, they can clean any stone that is stained or covered in algae, which leaves your house looking like new. They collect payment via Go Cardless each month, so no need to leave cash, and I'm informed by email which day they'll be here. Professional, experienced and friendly - I wouldn't hesitate to recommend them.
17:29 09 Jan 19
Excellent company providing excellent services. Staff always friendly and care about the work they are doing. Highly appreciated and thank you very much.
23:46 09 Jan 19
Well we previously used another company but when there was a mix up regarding a cheque payment they became extremely rude.We had been loyal customers for years and there attitude was not pleasant.However we then found Al and everything changed and all for the better.The team are really nice and friendly and I guess that comes from being happy in their job.One of our windows was difficult to reach as it’s above the conservatory but this never phased them and they stood on the wall around the fishpond as this wasn’t going to defeat them.What more is there to say than they are the best around and I have no hesitation in recommending them.
12:26 10 Jan 19
I no longer need to even think about my windows. They get thoroughly cleaned on a regular basis by Skyline Softwash who take a professional pride in their work and for a very reasonable fee. The best window cleaners ever.
16:55 25 Jan 19
I have used this Company from the time that the Boss man started the business, also recommended to friends & neighbours. I have never been let down, the finish result is excellent and the team are so friendly. Even been known to clean a large mirror in the living room for me.
16:42 25 Jan 19
We have been using Al’s services for at least a year and we are happy with it. They are regular, always good work and they send you a text the day before to advise you when they will come. Direct Debit makes payment easy!
20:08 25 Jan 19
Professional and Friendly Service always provides. When contacted they always come back with a reply and they provide a cleaning service that is outstanding. My property always sparkles when they have conpleted their magic on it.Highly recommended and will be continuing to use them for many many years to come.....
10:43 26 Jan 19
We started using SkyLine Softwash (Al's Window Cleaning) a few months ago after our previous window cleaner was no longer able to continue (no problems with his service or results). We have been extremely impressed with the SkyLine service; the finished results; the reliability; the payment method and the smart appearance of the guys who arrive to do the work. We know from the schedule when to expect them (also confirmed prior to their visit). It won't matter if we are not at home, they will crack on and carry out the work, and because of their payment system, we don't have to be at home with cash to pay them. The whole process is seamless and now that it is up and running we can forget about it and leave everything to Al and his happy team. Thanks Al, it is brilliant, the best window cleaning service we have had, or known.
17:29 26 Jan 19
We have recently started using SkyLine SoftWash, and just wanted to say a big thank you! The job was completed to an extremely high standard and in a timely manner. If you're looking for window cleaning in the Gloucestershire area we would highly recommend the team.
09:05 05 Feb 19
When the husband said he was paying to have our render cleaned for my birthday, I thought it was a step up from the iron he bought me last year...But wow, he’s earned some brownie points.... The team at Skyline Softwash were nothing but professional from start to finish. It’s obvious they want to provide the best service and generally care that you’re happy with the finish.The house now looks brand new, shame they don’t do inside!
14:52 11 Feb 19
From the initial contact to the finalisation of the work, we have nothing but good things to say about Skyline Softwash/Al’s Window Cleaning. We arranged for a quote to be made and also a small test patch to be done and this promised a very good result. Our house had 15 years of staining and mould so was in desperate need of a clean. The work was done quickly and efficiently and we are blown away with the results. Our render looks like new. We whole-heartedly recommend this company. We only wish we’d done it sooner!
14:03 12 May 19
Very good communication, friendly and they did a very good job. I contacted this company to clean down my brickwork. It was was done very quickly and thoroughly. I highly rate this business and will certainly be using them again.
10:08 29 May 19
Alex and Tanaka just completed cleaning our ancient conservatory, covered with fungus and untouched by us for years. They worked tirelessly for several hours, even forgetting their tea, to get off every stain and they did an incredible job. They were helpful and considerate throughout the work - we will definitely use them again!
13:44 29 May 19
Skyline Softwash came round and cleaned out front gutters. They made contact that morning to verify timing. The chaps were professional and polite. The job was done quickly and efficiently. Many thanks.
18:03 05 Jul 19
Had the gutters fascias and soffits plus all the windows and sills and doors cleaned by skyline....what a fantastic job.! It all looks like brand new. The chaps that did the job were lovely. I would fully reccommend this company to brighten up your home and make it look new again.This is the 3rd time ive used them and wouldnt hesitate to use them again.
12:53 12 Jul 19
The front of my house had nearly 20 years of dirt, moss etc on it.Skyline Softwash cleaned it very efficiently last week and the house front is looking much better and cleaner. Thank you very much to Al and his colleague.
14:32 15 Jul 19