Answers to frequently asked questions
We are here to answer any of your questions, simply get in touch. In the meantime here are some questions that might help you.
1How often should I get my windows cleaned?
Everyone has their own preferences, there is no set amount of time which you should have a clean but the longer you leave it the more dirty the windows become. Generally speaking, our regular Gloucester window cleaning rounds are completed on a monthly basis, this maintains your lovely windows throughout the year and you know exactly when your due as visits are regular & reliable.
2Do you clean the window frames?
Would you want really nice shiny windows but dirty frames? No, I didn’t think so! We make sure your frames get cleaned along with the ledges and the glass every single visit. Also you could include extras such as the doors, as long as they are PVC and also any cosmetic PVC that can be cleaned. We like to make your home sparkle.
3How do I pay?
Do you have a busy active lifestyle, work away from your home?. You may not keep cash in the house. Paying is so easy with Go-Cardless. This direct debit system takes care of all the payments for you. Other payment options include BACS or cash.
4Do you clean the insides?
Yes, inside cleaning is an optional extra. We tend to use traditional methods for inside glass such as applicator and squeegee or a pump up sprayer and cloth to polish the glass clean.
5What chemicals do you use in the water?
The water we use is very pure. It has been put through many different filters. The process is called reverse osmosis. We make and store the water and then use it to clean your windows so there are no chemicals or detergents in the water whatsoever. Your windows will dry clear every time.
6Will you leave smears or marks on the glass?
No, you should not get any marks left on the glass, it should dry clear naturally. In the unlikely event there are any marks left you should let us know ASAP and we will pop back and give you a free clean.
7Are you going to dry the windows?
When using a pure water fed pole the glass will be left wet and will dry naturally so there is no need to wipe or squeegee it dry. However there may be times when we use ‘traditional methods’ using a microfibre cloth and squeegee to finish off. If we have used any traditional methods to clean the glass i.e non water fed pole work, your windows will dry clear free from dirt.
8Do you clean in the rain?
Yes, rain water is very similar to the pure water that we use in the cleaning process. We measure something called “TDS” – Total Dissolvable Solids – this is how we can see how pure water is. Gloucester is a very hard water area which means the water we drink from the taps has a very high TDS level. at around 200-300TDS. Ever noticed the lime scale in your kettle? That is a mineral from the water in our taps leaving visable marks. The water we use to clean your windows has had all minerals and impurities removed leaving the TDS extremely low at the level of 000 TDS (PURE WATER) which once dry will leave your glass looking clean and streak free.
Al's Window Cleaning have been cleaning my windows for the last 7 years and have always done a brilliant job. I can rely on them to turn up every 2 months and leave my windows sparkling! I would definitely recommend them to anyone looking for a professional, reliable, affordable window cleaning company. Thanks Al
14:29 23 Nov 17
We are so delighted with the transformation of our very old and dirty patio, we can't thank Al and his team enough! We thought we'd really need a new patio in the very near future but after Al's soft cleaning procedure it truly is as good as new now!!! From now on we'll never let it deteriorate again, we shall always have Al to maintain the high standard that he achieved! We cannot stop looking at it!! Thanks Al. Best wishes, Rob and Vicky West.
15:33 16 Oct 17
Sparkling job! We've had our house since February and had lots of work done so the windows, facia and gutters were filthy. Now they are gleaming. Efficient work and a friendly service.
17:24 15 Nov 17
A reasonably priced, superb service....all delivered with a smile...!Al cleaned all my paths, steps and patio with his new soft clean system. My paths were dangerously slippy but being older I didn't want the mortar to be 'blasted' out. He did the job superbly...all like new! Would highly recommend them.
18:04 16 Sep 17
We had a full window and conservatory valet by the boss man himself. Fantastic job and highly professional. Very much recommend.
15:39 31 Oct 17
I had Al out as my gutter was blocked plus needed my windows cleaned. My gutter is now clear (he sent me a video shoing how blocked it was) and my windows are sparkling. Great service from a really proffessional and friendly company, i'd certainly reccommend Al's to anyone.
12:01 18 Mar 18
Al came and cleaned my gutters and windows. I had no idea how much rubbish was in my gutters! And while I have cleaned my windows it wasn't nearly as good as Al. It was a fast friendly service I couldn't recommend more. But the best bit is my wife doesn't want me to do the windows again!! thanks Al!
22:35 31 Mar 18
Great service and a very reasonable/competitive price. Would highly recommend. Will definitely be having Al and his team on a monthly basis. My home is looking amazing.
06:45 07 Apr 18
Al did a great job with our windows and gutters. His fast, friendly service was excellent. We will continue to use him for our properties and highly recommend his services.
09:42 20 Apr 18
Have been using Al and his team since summer 2017. Always reliable and do an excellent job. Can't recommend highly enough.
18:31 23 Apr 18
Wonderful service from Al and his team - my gutters and facias look excellent and his care and attention to detail means he’s even fixing a minor issue with my gutters. Next job for him is already booked in; my patio! Can’t wait. Great service, great work and will definitely be using and recommending him again.
16:31 07 May 18
Thank you to Al for cleaning the many windows at our village hall, ready for our Real Ale Festival. He came when he said, let me know he was on the way and did a great job. The windows and sills are sparkling clean now.
14:15 23 May 18
Thank you to Als Window cleaning service on a job well done on our windows and clearing our gutters too FANTASTIC and EFFICIENT Get on the dial peoples if you’re after a good team to clean & gleam windows ALs WINDOW CLEANING is the team to call
16:35 06 Jun 18
First time i used Al's yesterday, had a full consultation 3 day before. Agreed price and what I wanted. Clean was very good, minor issue with a leaky hose on the rug, but the guys cleaned it all up and offered me a small discount. Which I wasnt expecting as it was only abit of water and easily dried. All round, so happy I found Al's and looking forward to our next clean soon. Best window cleaner in Gloucestershire!!!
12:23 22 Jun 18
Just had my conservatory roof gutters and windows cleaned - excellent job - friendly staff - will definitely use again - would highly recommend.
05:41 01 Jul 18
Brilliant service and arrived on the day as promised. We have had great difficulty in getting a reliable service - that problem has been resolved - thank you, Alex!
08:27 16 Aug 18
Very friendly and professional. They have done an amazing job on my conservatory. We had previously tried jet washing it, with no joy, but they have left it looking brand new. Thank you.
09:20 30 Aug 18
Very happy with the service - nice, shiny windows and good not to have to worry about ladders on the garden.
16:23 15 Oct 18
Al and his team have delivered a great service, ensuring our windows sparkle. 5 star in all aspects!
08:30 01 Nov 18
I was impressed by Al's enthusiasm and professionalism. Very helpful website, good communication and excellent service at a reasonable price. Highly recommended.
18:53 01 Nov 18
Outstanding window cleaning service from Softwash. In addition to my regular window clean, an additional makeover clean for my conservatory roof. A gleaming transformation!
18:54 02 Dec 18
Called Al and his team in to clean my large rear canopy and also to soft wash my large patio area They’ve done a fantastic job and the soft wash technology made the patio look great again as a traditional jet wash I’d tried myself wouldn’t cut through the dirt and mould Will be calling them back to keep the areas looking their best Thanks guys
11:36 09 Jan 19
I needed gutters cleaned urgently. The service was prompt, thorough and cheerfully done. The cost of all the cleaning was very reasonable. I will use them again this year. I recommend Skyline SoftWash.
17:18 09 Jan 19
Al and his team at Skyline Softwash have been cleaning our windows for several years now. They have also cleaned the rendering on our house, our patio, and they regularly clean our gutters, which are quite high up and a bit of a job! The great thing is they're not just window cleaners, they can clean any stone that is stained or covered in algae, which leaves your house looking like new. They collect payment via Go Cardless each month, so no need to leave cash, and I'm informed by email which day they'll be here. Professional, experienced and friendly - I wouldn't hesitate to recommend them.
17:29 09 Jan 19
Excellent company providing excellent services. Staff always friendly and care about the work they are doing. Highly appreciated and thank you very much.
23:46 09 Jan 19
Well we previously used another company but when there was a mix up regarding a cheque payment they became extremely rude.We had been loyal customers for years and there attitude was not pleasant.However we then found Al and everything changed and all for the better.The team are really nice and friendly and I guess that comes from being happy in their job.One of our windows was difficult to reach as it’s above the conservatory but this never phased them and they stood on the wall around the fishpond as this wasn’t going to defeat them.What more is there to say than they are the best around and I have no hesitation in recommending them.
12:26 10 Jan 19
I no longer need to even think about my windows. They get thoroughly cleaned on a regular basis by Skyline Softwash who take a professional pride in their work and for a very reasonable fee. The best window cleaners ever.
16:55 25 Jan 19
I have used this Company from the time that the Boss man started the business, also recommended to friends & neighbours. I have never been let down, the finish result is excellent and the team are so friendly. Even been known to clean a large mirror in the living room for me.
16:42 25 Jan 19
We have been using Al’s services for at least a year and we are happy with it. They are regular, always good work and they send you a text the day before to advise you when they will come. Direct Debit makes payment easy!
20:08 25 Jan 19
Professional and Friendly Service always provides. When contacted they always come back with a reply and they provide a cleaning service that is outstanding. My property always sparkles when they have conpleted their magic on it.Highly recommended and will be continuing to use them for many many years to come.....
10:43 26 Jan 19
We started using SkyLine Softwash (Al's Window Cleaning) a few months ago after our previous window cleaner was no longer able to continue (no problems with his service or results). We have been extremely impressed with the SkyLine service; the finished results; the reliability; the payment method and the smart appearance of the guys who arrive to do the work. We know from the schedule when to expect them (also confirmed prior to their visit). It won't matter if we are not at home, they will crack on and carry out the work, and because of their payment system, we don't have to be at home with cash to pay them. The whole process is seamless and now that it is up and running we can forget about it and leave everything to Al and his happy team. Thanks Al, it is brilliant, the best window cleaning service we have had, or known.
17:29 26 Jan 19
We have recently started using SkyLine SoftWash, and just wanted to say a big thank you! The job was completed to an extremely high standard and in a timely manner. If you're looking for window cleaning in the Gloucestershire area we would highly recommend the team.
09:05 05 Feb 19
When the husband said he was paying to have our render cleaned for my birthday, I thought it was a step up from the iron he bought me last year...But wow, he’s earned some brownie points.... The team at Skyline Softwash were nothing but professional from start to finish. It’s obvious they want to provide the best service and generally care that you’re happy with the finish.The house now looks brand new, shame they don’t do inside!
14:52 11 Feb 19
From the initial contact to the finalisation of the work, we have nothing but good things to say about Skyline Softwash/Al’s Window Cleaning. We arranged for a quote to be made and also a small test patch to be done and this promised a very good result. Our house had 15 years of staining and mould so was in desperate need of a clean. The work was done quickly and efficiently and we are blown away with the results. Our render looks like new. We whole-heartedly recommend this company. We only wish we’d done it sooner!
14:03 12 May 19
Very good communication, friendly and they did a very good job. I contacted this company to clean down my brickwork. It was was done very quickly and thoroughly. I highly rate this business and will certainly be using them again.
10:08 29 May 19
Alex and Tanaka just completed cleaning our ancient conservatory, covered with fungus and untouched by us for years. They worked tirelessly for several hours, even forgetting their tea, to get off every stain and they did an incredible job. They were helpful and considerate throughout the work - we will definitely use them again!
13:44 29 May 19
Skyline Softwash came round and cleaned out front gutters. They made contact that morning to verify timing. The chaps were professional and polite. The job was done quickly and efficiently. Many thanks.
18:03 05 Jul 19
Had the gutters fascias and soffits plus all the windows and sills and doors cleaned by skyline....what a fantastic job.! It all looks like brand new. The chaps that did the job were lovely. I would fully reccommend this company to brighten up your home and make it look new again.This is the 3rd time ive used them and wouldnt hesitate to use them again.
12:53 12 Jul 19
The front of my house had nearly 20 years of dirt, moss etc on it.Skyline Softwash cleaned it very efficiently last week and the house front is looking much better and cleaner. Thank you very much to Al and his colleague.
14:32 15 Jul 19
I have used Skyline Softwash on several occasions. First job was a gutter clearance and sofit/fascia clean of a four storey block of flats, then roof clearance to remove moss build up on two blocks of flat. The most recent was render and stone clean of a development of 24 flats. Amazing finish. Al and his team are friendly, professional and competitively priced. I would have no hesitation recommending them. I will most definitely be working with them again.
10:49 24 Sep 19
Called Skyline in to treat a severe moss problem on a north facing roof which was causing problems with the guttering. Cleaned and treated whole roof with all work done to a very high standard and done courteously, with care (we have dogs and a large fish pond) and consideration to the neighbours.In addition, cleaned and treated large driveway (also on north side).Excellent work on the day despite it being freezing cold, with the whole house looking so much better.
12:19 03 Nov 19
Skyline has a great hard working and friendly team. I have had them on my job doing the Doff specialist cleaning on brickwork, softwash cleaning on fire escapes and gutter cleaning. Every time they have been brilliant. Would definitely recommend.
13:50 08 Nov 19
If you're looking for a pressure washing company in the Gloucester area then look no further than Skyline Softwash. They've just removed around 50 years worth of grime and fungus from my driveway & paths, leaving them looking just like they did when the house was built! I'm very impressed by the company, they did the work with a couple of days of contacting them, turned up on time and charged a very reasonable fee for the work. I'm going to recommend them to my son-in-laws facilities management company as a very useful specialist.
16:36 02 Jan 20
Worked with Al to remove moss and algae on a roof in Hardwicke using our AlgoClear Biocide, found him to be very efficient, knowledgeable and a hard worker. It also helps that he's a nice guy.
12:00 12 Jan 19
Alex softwashed our roof and doff cleaned some wall today, and he has transformed the look of our house in a matter of hours. A thorough and diligent job, and quick/clear communications. Many thanks...
20:59 27 Apr 20
Really glad I made the investment to clean the whole house, the k rend was over 10 years old and it now looks almost new. I would highly recommend Skyline SoftWash, very friendly and professional.
12:47 07 May 20
Wow, my garden path and patio area have never been cleaner. These guys are top notch! No more messing around with my Karcher ... thanks again guys.
18:06 08 Apr 20
Amazing service from Alex today! He told us what treatment would be best for our roof as our house is 400 years old and quite fragile. He did a softwash treatment for us and even did our patio too! Couldn’t recommend enough! Thank you!!
09:41 23 Apr 20
Al did a fantastic job removing ten years+ of black algae from the render at the front of our house, which now looks as good as new. Would thoroughly recommend Skyline Softwash. Thanks Al
19:40 06 Apr 20
A super job with a well over due clean of our patio. Wow what a difference! We are delighted with the result and thoroughly recommend having this done. Soft washing is clearly so much more effective than jet washing.
14:27 13 Apr 20
Al, Dan and the team at SkyLine SoftWash are fantastic. They're so helpful and their services are excellent. Such great value, too. Highly recommended and definitely ⭐⭐⭐⭐⭐
Tidal Training Direct Ltd
08:33 30 Apr 20
Omg, I can't thank these guys enough. For years I have tried to maintain my patio, but alas, it got the better of me. So wish I had taken a before and after picture. Extremely professional, very friendly and kept their distance due to the current situation. Just a big huge thank you, I can now look down my garden and smile, yr amazing. You have made me soo happy. Would so highly recommend xxxx
17:40 20 Apr 20
Al and the team cleaned the UPVC cladding, windows, paths and brick walls at a block of flats I look after. It now looks like a different building! It was booked in and completed quickly without any fuss and without any complaints from the residents of the 12 flats within the building. I would definitely use them again.
07:27 27 May 20
Tom from Skyline Softwash recently came to clean all my Windows and did a great job. Professional and good value. Will be using this company again.
07:54 29 May 20
Al and Tom did an excellent job on our new house - cleaning the windows, conservatory roof and garage roof. The difference is astounding, my husband feels they really went above and beyond and we both agree they did a quality job. Would not hesitate to recommend and we will certainly call upon their services again.
19:39 29 May 20
They are a super, very reliable team. The regular window clean service is great, and the full package (gutters, outside, patio clean/softwask) leaves the place sparkling. Cannot recommend them enough, and I don't give this kind of review lightly. Well done Al!!
08:54 11 Jun 20
Al and his team were brilliant. I would definitely recommend them and will use their services again. I had the roof treated, they arrived on time and made sure the windows were all cleaned after the treatment on the roof.
15:39 25 Jun 20
Clear gutters, sparkling soffits and super-clean windows. Well done, Dan and Dave !!
17:15 31 Jul 20
Great response to my initial request for a quotation to clear our gutters and booked in to come and do the work within a very short period of time. Al and Dan were professional, friendly and did a great job. All the more impressed that they turned up during torrential rain and got thoroughly wet yet both still smiled throughout. Definitely recommend!
16:55 18 Aug 20
Professional and dedicated. I used their de-moss and softwash service to clean our roof. They worked through record heat, thunderous down pours, and even came back during the weekend to finish the job.I am very pleased with the result, and highly recommend them. The team is very polite and determined to do a good job.
15:03 19 Aug 20
Al has just been round on his day off to look at a problem with my guttering installed by another company. He's quickly fixed it and on his way, all within 20 mins of me messaging him. Top service, I'll be going straight to him in the future, thanks
09:11 22 Aug 20
Alex did a fantastic job of clearing moss from our roof and gutters. With Dave's help they cleared up exceptionally well. Both guys were really professional and polite and also respecful of our home. Highly recommended.
16:19 02 Sep 20
I spilt 2 litres of paint on our patio. I called Alex and his team provided a pressure washer service that not only cleared up the spillage but went on and cleaned the whole patio. So Skyline were able to turn a potential disaster into a real benefit. Thank you.
16:01 11 Sep 20
First class service with a first class outcome. Our patio has not looked this good for years!
13:32 25 Sep 20
Skyline are a local and very friendly, on time softwash company. I have been a customer for over 10 years and very happy with the services that they offer. I would recommend using Skyline not just for window cleaning but for the other services that they competitively offer too.
20:45 07 Oct 20
on time and all 3 guys very politedid a great shop.....cleaned 10yr old K Rend.Even came back within an hour to re clean the windows at my request.A job Well Done.....
17:18 26 Nov 20
An extremely professional outfit for start to finish. The team were very helpful and informative. Our K rend had 10 years worth of weather damage/alge. We are amazed by the finish, it looks as good as new. We can not recommend this company high enough, already passed details on to family.
21:13 12 Jan 21
We used Skyline to clean the render on our house. We are very pleased with result, it looks like new again. All the neighbours have commented on how great it looks now.Email responses were swift and the team turned up on time and were friendly and professional.
18:43 17 Jan 21