FAQ

Frequently Asked Questions

We are here to answer any of your questions simply get in touch.

In the meantime here are some questions that might help you.

How often should I get my windows cleaned?

Everyone has their own preferences, there is no set amount of time which you should have a clean but the longer you leave it the more dirty the windows become.

Generally speaking, our regular Gloucester window cleaning rounds are completed on a monthly basis, this maintains your lovely windows throughout the year and you know exactly when your due as visits are regular & reliable.

Do you clean the frames?

Would you want really nice shiny windows but dirty frames? No, I didn’t think so!

We make sure your frames get cleaned along with the ledges and the glass every single visit.

Also you could include extras such as the doors, as long as they are PVC and also any cosmetic PVC that can be cleaned. We like to make your home sparkle.

How do I pay?

Do you have a busy active lifestyle, work away from your home?.

You may not keep cash in the house.

Paying is so easy with Go-Cardless.

This direct debit system takes care of all the payments for you.

Other payment options include BACS or cash.

Can you clean the insides?

Yes, inside cleaning is an optional extra. We tend to use traditional methods for inside glass such as applicator and squeegee or a pump up sprayer and cloth to polish the glass clean.

What chemicals do you use in the water?

The water we use is very pure. It has been put through many different filters.

The process is called reverse osmosis. We make and store the water and then use it to clean your windows so there are no chemicals or detergents in the water whatsoever.

Your windows will dry clear every time.

Will it leave smears or marks on the glass?

No, you should not get any marks left on the glass, it should dry clear naturally. In the unlikely event there are any marks left you should let us know ASAP and we will pop back and give you a free clean.

Are you going to dry the windows?

When using a pure water fed pole the glass will be left wet and will dry naturally so there is no need to wipe or squeegee it dry. However there may be times when we use ‘traditional methods’ using a microfibre cloth and squeegee to finish off. If we have used any traditional methods to clean the glass i.e non water fed pole work, your windows will dry clear free from dirt.

Do you clean in the rain?

Yes, rain water is very similar to the pure water that we use in the cleaning process.

We measure something called “TDS” – Total Dissolvable Solids – this is how we can see how pure water is.

Gloucester is a very hard water area which means the water we drink from the taps has a very high TDS level. at around 200-300TDS.

Ever noticed the lime scale in your kettle? That is a mineral from the water in our taps leaving visable marks.

The water we use to clean your windows has had all minerals and impurities removed leaving the TDS extremely low at the level of 000 TDS (PURE WATER) which once dry will leave your glass looking clean and streak free.

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Al’s Window cleaning Gloucester prices

the prices for all of our cleaning services include VAT, we also cover the cost of any chemicals and equipment required for any work carried out, Due to this and the nature of the job we find that every house is diffrent and from a window cleaning service to gutter cleaning prices can differ.

Due to this we have set prices but may require a quick chat on the phone to get a rough idea of price

Representative prices

Window cleaning

Jenna Marcer is one of our longest standing customers and has been having her windows cleaned for nearly 4 years now. When we started cleaning Jenna’s windows she was very happy with the results.  Jenna lives in a 3 bed house in Kingsway, Gloucester  with no conservatory.  Her regular monthly visit cost her £15 which includes the VAT so £15  all in for a Quality window cleaning service.  Jenna pays through the Go-Cardless method so she never gets behind on payments.

Here is what Jenna has to say:

“I like that Al’s Window Cleaning is reliable & trustworthy. The reason I choose Al’s Window Cleaning is it’s a great service.  People should really know that Al’s Window Cleaning provide an amazing service – friendly, turn up on a regular basis with hassle free card-less payments. It’s remarkable the water they provide leaves a streak free finish. I trust Al’s Window Cleaning to provide the great service which they show to me so I would recommend to friends and family I realised that I needed a window cleaner as its harder than it looks to clean your windows streak free from inside. Thank you for your great service you provide and its a pleasure to support local business.”

Jenna Marcer (Kingsway, Gloucester)

Gutter cleaning service in Cheltenham 

Nic rang us and asked about our gutter cleaning service after they had a the old classic drip, drip, drip keeping him up at night. When we got to the property we found out what had been happening. Nic’s down pipe was completely blocked in 3 parts on at the T piece down pipe at the top, a block on a connection on water outlet down pipe to water butt section and also in the bottom of the down pipe which was actually underground. Luckily Nic rang Al’s window cleaning as we have the right equipment and knowledge to do the job right. Al’s window cleaning managed to unblock all sections of the down pipes, To do the job properly we had to use a ladder and disconnect 3 sections of the down pipe to be able to access the problem areas.  Also Nic’s gutters were full of leaves as they lived close to a very tall tree, Being winter to can imagine all the leaves we manage to suck up with our gutter sucker. Nic was charged £90 for his service this worked out at our usual set gutter cleaning price at £30 per length. Nic had 3 sides of gutter on his house on on the front, back and side. We also include any small repairs and unblock any down pipes FREE of charge when you use this service.

 Here’s what nic had to say

 “What a service. Our windows were cleaned to a high standard and we also had gutter and down pipe clearing. The guys gave me some brilliant advice to help prevent future problems with blockages etc. I highly recommend the team. Thank you!”

 Nic Edwards, Cheltenham

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Saw a great job done at neighbours

Saw a great job done at neighbours, nice to get a text before so aware when to expect you, Always reliable and friendly.

Value for money and nice to get the white PVC cleaned as well as the windows each time.. We would give Al a "BIG YES" when recommending to friend and family. Dirty windows, I hate doing them and Al's always do a good job, always keeps a regular service.

Contact

01452 301342

sparkle@alswindowcleaning.co.uk

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Make your home look great again!

Soft wash your way to a beautiful home.

Using the latest techniques and products we can

• Rejuvenate the look of your home
• Safe & Effective soft wash system
• Guaranteed to beat any price on re-painting
• FREE inspection
• FREE demo clean on any area
• Soft wash systems certified
• Safe contractors accredited

Let us do the hard work for you, We have the right equipment & health and safety is of the utmost importance to us

Get in touch: 01452 301342

or visit: www.alswindowcleaning.co.uk
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Don’t let your home be damaged by BLOCKED GUTTERS!

Complete peace of mind with our public liability insurance

• Specialist Gutter Sucker means we can reach over conservatories and awkward places
• We only use Ladders where necessary
• fully insured, professional team
• friendly reliable service
• small gutter repairs FREE a standard

How can we help you?

When your gutters get blocked they can stop the flow of water away from your property, Water can build up and find its way into your home, The results can be very expensive repairs.

Let us do the hard work for you, We have the right equipment & health and safety is of the utmost importance to us

Get in touch: 01452 301342

or visit: www.alswindowcleaning.co.uk
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